We can cancel and refund your order as long as it hasn’t been processed, to cancel your order, please contact our support team at the email address or phone number listed below:

If you need to cancel an order, please contact sales.vcharge@vpel.in or phone +91-9226049758 with your order number.

If Virtuoso finds that your payments have not been received, your orders can be cancelled. If the payment for an order is not received, Virtuoso will immediately cancel the order. An email notification is sent to you when we cancel the order.

Replacement/Return Policy

Replacement Policies

At Bharatplug, we understand the importance of a seamless and satisfying shopping experience. Our replacement policies are designed to address your concerns and ensure that you receive the quality products you expect.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will guide you through the replacement process. In such cases, we cover the cost of return shipping, and a replacement will be shipped to you at no additional charge.

Incorrect Item Received:

In the rare event that you receive an item different from what you ordered, please notify us immediately. We will arrange for the correct item to be sent to you, and we’ll cover any associated shipping costs.

Return and Replacement Process:

1. Contact our customer service team at sales.vcharge@vpel.in or 9226049758 to initiate the return and replacement process.
2. Provide your order number and details about the item you wish to replace.
3. Follow the instructions provided by our customer service team for return shipping.

Conditions for Replacement:

– Items must be unused and in their original packaging.

– Items can only be Replaced within 7 days from the Date of Invoice 

– Replacements are subject to product availability.

– Warranty terms Shouldn’t be Lapsed.

Timeframe for Replacement:

Once we receive the returned item and inspect its condition, we will process the replacement. Please allow 7 days for the replacement item to be shipped.

Exclusions:

– Items marked as final sale may have limited replacement eligibility.

– Personalized or customized items may not be eligible for replacement unless they are damaged or defective.

Questions or Concerns:

If you have any questions or concerns regarding our replacement policies, please contact our customer service team. We are here to assist you and ensure your satisfaction with your purchases from Bharatplug.

These replacement policies are effective from year 2023 and are subject to change. Please review the policies periodically for any updates. Thank you for choosing Bharatplug.

Your confidence in our products and services is our top priority.

At Bharatplug, we strive to ensure your satisfaction with every purchase. If you are not entirely pleased with your acquisition, we have established a transparent and fair return policy to make the process smooth for you.

07-Days Return Window:

-You have 7 days from the date of purchase to initiate a return.

 – If the item is unused, in its original packaging, and in the same condition as received, you may be eligible for a full refund.

How to Initiate a Return:

1. Contact our customer service team at sales.vcharge@vpel.in or 9226049758.
2. Provide your order number and details about the item you wish to return.
3. Follow the instructions provided by our customer service team for return shipping.

Refund Process:

Once we receive the returned item and inspect its condition, we will initiate the refund process. It will take 7 Working days for the refund to reflect via your original payment method.

Exclusions:

– Items marked as final sale are not eligible for return.

– Personalized or customized items may have limited return eligibility.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work to provide a prompt resolution, whether through a replacement or a refund.

Return Shipping:

Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part or if the item received is defective.

Questions or Concerns:

If you have any questions or concerns regarding our return policy, please contact our customer service team. We are here to assist you and ensure your experience with [Your Company Name] is positive and hassle-free.

This return policy is effective from 2023 and is subject to change. Please review the policy periodically for any updates. Thank you for choosing Bharatplug. Your satisfaction is our priority.